Service Trainer

The Job

A Service Trainer contributes to the success of Hartwig by developing and training team members in the areas of mechanical, electrical, and operation of CNC machine tools. There is flexibility with the location of this position. The main responsibilities of this full-time role include:

• Conferring with appropriate leaders to determine training objectives.
• In partnership with the appropriate team members, developing and maintaining training content/materials and the coordination of training sessions.
• Updating and maintaining service procedures.
• Supporting all regions by training new and existing Service Engineers on various job functions to include, but not limited to, machine tools and applicable software. This also includes safety procedure training.
• Educating on the importance of team member appearance, first impressions and etiquette to ensure positive customer interactions.
• Attending manufacturer classes to stay current on all products and procedures to allow local training of these courses.
• Being available to travel to regional offices as needed to provide local training, based on expenses, number of trainees, and feasibility. Travel to customer and vendor locations for on-site fieldwork training as needed.
• Preparing and delivering curriculum to local team members so they can teach classes to their customers.
• Training Parts Coordinators and Service Engineers on the proper utilization of FieldPoint and other software as needed.
• Training office, parts, and sales team members on the basics of a machine tool and software systems utilized so they have a solid foundation and understanding.

The Skills

Individuals who ideally fit this role should meet the following qualifications:

• Proficient or ability to become proficient in Microsoft Office.
• Machine tool repair background required.
• Time management, strong organizational skills, positive customer service attitude and strong verbal and written communication skills.
• Ability to multi-task and adapt to changing priorities.
• Professionalism and proactive ability to build long-term relationships with team members.

Hartwig, Inc., including all operating subsidiaries, is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

Current Openings for Service Trainer Jobs at Hartwig