Parts Coordinator

Hartwig is one of the nation's leading distributors for CNC machine tools. A Parts Coordinator contributes to the success of Hartwig by providing customer service to our customers through the Service Team. They work closely with Service Engineers and Service Managers to take orders for new and replacement parts for the CNC machines. They research parts, place orders, and proactively communicate the status of the orders. They must have the ability to determine the urgency of the need based on the type of service visit (i.e. – a preventive maintenance visit or because the machine is not working).

Main responsibilities of this full-time position based in the Houston office include:

• Respond to requests from the Service Team by answering calls or emails
• Gather customer information such as machine model, serial number, part number, etc. to ensure accurate ordering of parts
• Research customer requests to identify correct solution and provide quotes
• Order entry of specific vendor parts to be validated with Bill of Materials
• Perform necessary inquiries to expedite orders or fill down machine requests
• Follow up on backlog of missed shipments on a daily basis
• Work with vendors on credits and invoices
• Ships product utilizing correct packing procedures to avoid damage to shipment
• Performs accurate cycle counts
• Provide consistent timely updates to service team members in a proactive manner

The Skills

Individuals who ideally fit this role should meet the following qualifications:

• Previous service experience in a manufacturing environment preferred
• Previous purchasing experience in manufacturing environment preferred
• Ability to work in an office environment, sitting most of the day
• Experience working in Microsoft Outlook
• Ability to multi-task, prioritize and problem solve, understanding of cause and effect
• Excellent attention to detail and follow through
• Strong interpersonal communication skills and customer relationship building skills
• Demonstrated ability to work in a team

The Organization, The Team and Our Benefits

Hartwig's team of over 200 professionals throughout the U.S. is dedicated to helping manufacturers control and power the growth of their business. To achieve this, team members are given the tools and training for success. In addition to a comprehensive first year training program and on-going professional development, Hartwig provides a full benefit package including health, dental, vision, life and disability insurances.

Compensation is also a key element in your decision to join the Hartwig team. In additional to an annual salary team members are eligible for an annual bonus and our 401k program has a 20% match.

With over 60 team members who have been with us 10 years or longer and over 12,000 machine installations since our founding in 1960, Hartwig has gained a reputation for superior service, integrity and support. We would be honored to have you consider joining our team.

Hartwig, Inc., including all operating subsidiaries, is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

Current Openings for Parts Coordinator Jobs at Hartwig