Customer Care Specialist

The Job

Hartwig is one of the nation's leading CNC machine tool distributors. The customers we serve are in a variety of industries and rely on the Hartwig team to install, repair and inspect their equipment to prevent expensive machine failures from occurring. This position is a vital part of those processes. A Customer Care Specialist contributes to the success of Hartwig by organizing and coordinating after-the-sale support from initial phone call through completed service cases with a goal of ensuring organizational effectiveness, efficiency and a positive customer experience.

Main responsibilities of this full-time position based in the Tulsa, OK area include:

• Conducts customer introduction calls and visits to establish and maintain good working relationships

• Works with Service Managers to coordinate schedules and preparedness for the Service team
• Works with Service Engineers to ensure accuracy and review cases with Service Manager
• Monitors shipment dates and communicates changes
• Proactively identifies issues and works with appropriate team members to find resolutions
• Reviews service invoices for accuracy and investigate discrepancies
• Shares preventative maintenance literature with customer
• Manages cases and manufacture design loss requests
• Reviews, enters and maintains data, such as machine information and service records

• General office duties to include answering and directing incoming phone calls, sorting mail, and other administrative support as needed.
• Partners with Regional President to assist in overall operational efficiencies of office.
• Responsible for evaluating and contracting vendors required for facility maintenance and utilities.
• Assists in planning, set-up and facilitation of training sessions, open houses and other company functions, which may include invitations, registration, food and beverage, set-up and clean-up.

The Skills

Individuals who ideally fit this role should meet the following qualifications:

• 2 years' experience working in a past paced office based customer service environment
• Demonstrated problem solving and decision-making ability

• Strong interpersonal communication and customer relationship building skills
• Proficient in Microsoft Excel, Word and Outlook
• Excellent attention to detail and follow through
• Professionalism and ability to build long-term relationships with team members and customers

The Organization, The Team and Our Benefits

Hartwig's team of over 200 professionals throughout the U.S. is dedicated to helping manufacturers control and power the growth of their business. To achieve this, team members are given the tools and training for success. In addition to a comprehensive first year training program and on-going professional development, Hartwig provides a full benefit package including health, dental, vision, life and disability insurances.

Compensation is also a key element in your decision to join the Hartwig team. In additional to an annual salary team members are eligible for an annual bonus and our 401k program has a 20% match.

With over 60 team members who have been with us 10 years or longer and over 12,000 machine installations since our founding in 1960, Hartwig has gained a reputation for superior service, integrity and support. We would be honored to have you consider joining our team.

Hartwig, Inc., including all operating subsidiaries, is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

Current Openings for Customer Care Specialist Jobs at Hartwig