Customer Care Specialist - Adminstrative Support

Hartwig, a leading Machine Tool Distributor since 1960, has an Administrative Assistant position available in our _________. This position is responsible for supporting the servicing of machine tools from initial phone call through completed service case with a goal to offer a best in class customer experience. We are seeking a reliable individual that is passionate about customer service, enjoys following a process through completion and has a keen attention to detail. We are privileged to say we have the feel of a small family-oriented atmosphere and a unique culture. Founded in 1960,Hartwig, Inc.,has become one of the nation's leading machine tool distributors specializing in machine tool inspection and equipment in the Midwest, Southwest, and Mountain regions. With over 200 team members in nine locations throughout the United States, we provide Manufacturing Solutions and Support (Sales, Applications, Engineering, Service, Parts) to the machine tool industry. Hartwig's most important resource and best assets our people. The belief that a strong manufacturing sector fuels economic growth combined with our passion for the industry is what unites us every day.

A DAY IN THE LIFE OF A HARTWIG ADMINISTRATIVE ASSISTANT:

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• Coordinate communication with customers, and Hartwig team, building lasting relationships
• Assist in all aspects of the service process including the daily scheduling of service calls
• Proactively identify possible issues and facilitate and elevate as needed
• Review, enter and maintain machine tool information in systems
• Assist in tracking and updating customers on parts orders
• Review service invoices for accuracy and investigate as needed
• Compile data and create reports as needed
• Participate in weekly team meetings and present information as needed
• Assume responsibilities for other related duties as assigned

TO JOIN THE HARTWIG TEAM, YOU SHOULD MEET THE FOLLOWING QUALIFICATIONS:

• Strong interpersonal communication skills and customer relationship building skills.
• Proficient in Microsoft Suite
• Excellent attention to detail and follow through.
• Demonstrated problem solving and decision making ability

HARTWIG PERKS & BENEFITS:

• Competitive Compensation & Benefits Package
• 401k with Company Matching Program
• Paid Holidays
• Career Advancement and Opportunity
• Company-Paid Life Insurance
  

Hartwig, Inc. is an Equal Opportunity Employer M/F Disabled and Vet EEO/AA.

Current Openings for Customer Care Specialist Adminstrative Support Jobs at Hartwig