CNC Machine Tool Service Manager

Hartwig currently has an opportunity available for a Service Manager in our Mountain region. We are seeking a highly motivated and driven individual to be responsible for the overall management of the Service function for this region. The Service Manager is responsible for day-to-day operation of the Service Department and assists the region in achieving its goals of customer satisfaction, safety, profitability, and growth.

Hartwig is one of the nation's leading CNC machine tool distributors. We are passionate about the manufacturing industry and known for our rich culture that strives for "Best in Class" service in all that we do. Our people are the lifeblood of our business. With over 200 team members in nine locations throughout the United States, we strive to provide the best manufacturing solutions and support (Sales, Engineering, Applications, Service and Parts) to the machine tool industry. To learn more about Hartwig visit our website at www.hartwiginc.com.

If you share our passion for manufacturing and strive to be the best by learning every day, read on.

A DAY IN THE LIFE OF A HARTWIG SERVICE MANAGER:

• Model the Hartwig company values creating a "Best in Class" service attitude committed to building long term relationships with customers.
• Assist in recruiting, developing and training service team.
• Coach, mentor, and communicate job expectations to service team.
• Proactively seek customer feedback, anticipate problems and respond promptly to resolve issues timely and efficiently.
• Review and process work orders for accuracy and completeness.
• Encourage communications throughout the team by facilitating/participating in meetings and soliciting feedback from team members.
• Coordinate, schedule, and manage service team's time and assign work to skill level.
• Coordinate equipment installation plan to ensure timely installations at customer sites.
• Utilize reports and tools to make good business decisions and drive action.
• Monitor results of delegated assignments, budget review, financial goals and makes suggestions as appropriate.
• Ensure that the team has the proper supplies and tools to be efficient and effective.
• Manage service fleet and inventory.
• Manage manufacture design loss requests and cases.
• Recommend process, operational efficiency and policy improvements
• Support a safe work environment and ensure policies and regulations are followed by team.
• Adhere to policies and procedures as specified in company manuals and the employee handbook.
• Review and approve service cases, service timesheets, installation reports and expense reports.
• Perform all other duties as assigned in a professional and efficient manner.

TO JOIN THE HARTWIG TEAM, THE IDEAL CANDIDATE SHOULD MEET THE FOLLOWING QUALIFICATIONS:

• Minimum 5 years of mechanical or electrical work experience in troubleshooting, repair and installation of CNC Machine Tool Products
• Minimum of 2 years related management experience
• Associate's degree or Bachelor's degree preferred
• Excellent communication skills, both written and oral. Drive to gain followership by supporting and teaching the Hartwig company values
• Demonstrated self-starter with effective planning and organization skills
• Analytical skills and attention to detail
• Proficient in Microsoft Office including Word, Excel, and Outlook

HARTWIG BENEFITS:

• Competitive Compensation
• Comprehensive Health Benefits Package
• Company-Paid Life Insurance
• Company-Paid Short Term Disability & Long Term Disability
• 401(k) with Company Matching Program
• Personal Financial Adviser
• Accrued Time Off with Paid Holidays
• Laptop and Cell Phone
• Training Program(s)

Hartwig is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Current Openings for CNC Machine Tool Service Manager Jobs at Hartwig