CNC Field Service Technician

Objective: To understand and engage with the connection The Hartwig Way and a Service Engineer's duties in an effort to provide a superior customer experience through the troubleshooting and repair of machine tools.

Essential Functions:

• Perform down machine, warranty and traditional repair work on CNC machines
• Communicate to customer regularly on status of machine and associated parts
• Support vendor and Hartwig shows and open houses
• Train and instruct customers and peers on proper service and repair procedures for machines
• Consult with other team members, internal departments, and/or external vendors to resolve issues related to machine repair
• Accurately document and report required information for work records and reports
• Achieve goals and metrics established for Repair Service Engineers
  • Review billable hour target to plan monthly
  • Seek new sources of billable hours revenue
• FieldPoint Maintenance
  • Keep all cases current and accurate
  • List all parts used on every case
  • Help keep customer information accurate: machine information, addresses, phone numbers, contacts
• Perform and maintain accurate service vehicle inventory count for MSP group
• Improve product knowledge
  • Attend vendor training on new products
  • Host training sessions or present to the team to share knowledge
• Submit time sheets and expense reports in a timely manner
• Assume responsibility for related duties as required or assigned

Qualifications:

• Two year degree in manufacturing or work experience equivalent.
• Previous experience setting up, testing, and adjusting manufacturing equipment, using any combination of electronic, mechanical, hydraulic, pneumatic, or computer technologies.
• Strong mechanical or electrical trouble shooting and repair experience
• Demonstrated commitment to customer satisfaction
• Good interpersonal communication skills
• Able to maintain professional conduct when dealing with customers, peers, vendors and suppliers
• Demonstrated self-starter and effective planning and organization skills
• Ability to use PC and job related software
• Occasional travel required

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Current Openings for CNC Field Service Technician Jobs at Hartwig